We really are proud of the excellent level of personal service
we give to our customers. We don't make you wait two days for a
reply to your email, we usually respond within two or three
hours and it's always by a friendly human being! If we can help
with other technical issues, we always do our best to either
provide assistance, or point you in the right direction on the
web for the exact information you need. We are just an email
away 24/7.
We request that for all billing, sales and technical support
issues our customers please use the support desk to submit a
support request. Click here to
submit a ticket.
The
emergency line should be used when you cannot get through to us
by e-mail or fax. Before dialling the emergency line, please
submit a support ticket to the support desk so that our
technicians can get back to you. Dial +1300-13-2248 and leave a
message with a short description of the problem, your domain
name, username and contact email address. The message will then
be forwarded to our support staff to attend to your problem. You
will be informed by email/fax/sms once it has been resolved.
For
security purposes we request that all users have opened up a
previous ticket before sending a voicemail to our stand-by
technicians. If you have not submitted a ticket through your
client area, then your request will go un responded. This is
for emergency purposes only so please do not abuse this
service.
The
emergency line should be used when you cannot get through to us
by e-mail or fax. Before dialling the emergency line, please
submit a support ticket to the support desk so that our
technicians can get back to you. Dial +1300-13-2248 and leave a
message with a short description of the problem, your domain
name, username and contact email address. The message will then
be forwarded to our support staff to attend to your problem. You
will be informed by email/fax/sms once it has been resolved. 
For
security purposes we request that all users have opened up a
previous ticket before sending a voicemail to our stand-by
technicians. If you have not submitted a ticket through your
client area, then your request will go un responded. This is
for emergency purposes only so please do not abuse this
service.